Present
IT Infrastructure & Network Engineer
- Own the full estate — network, server, data centre and enterprise application infrastructure across every regional site, with final escalation authority on business-critical systems.
- Architect and operate multi-vendor switching and wireless across Cisco Catalyst, Cisco Meraki, Huawei, Aruba, HPE and Ubiquiti: VLAN design, 802.1Q trunking, EtherChannel, STP/RSTP, HSRP/VRRP redundancy, inter-VLAN routing and Layer 2/3 services underpinning the multi-site WAN.
- Run the Fortinet FortiGate and Sophos XGS firewall estate — policy design, NAT, IPsec site-to-site VPN, SSL VPN, IDS/IPS, network segmentation and ZTNA protecting inter-branch and remote access across three countries.
- Operate server room and data centre infrastructure end to end: Dell PowerEdge rack-and-stack, iDRAC, RAID, structured cabling, power distribution, UPS, cooling and environmental controls, plus physical capacity planning for branch expansion.
- Administer Windows Server and Linux estates — Active Directory, DNS, DHCP, Group Policy, file and storage services on NAS/SAN — virtualised across VMware vSphere, Hyper-V and Proxmox VE.
- Own backup, disaster recovery and business continuity on Veeam Backup & Replication, including restore verification testing and DR runbook maintenance.
- Automate provisioning and configuration management with Ansible and Terraform, replacing manual builds with repeatable, version-controlled deployments in Git.
- Deploy and operate containerised workloads on Docker and Kubernetes — cluster provisioning, service exposure, persistent storage and self-healing.
- Run proactive monitoring and observability with Zabbix, SolarWinds, Grafana and Dynatrace over SNMP, NetFlow and Syslog, with Wireshark packet analysis for deep fault diagnosis.
- Lead ITIL-aligned service delivery across ServiceNow, ManageEngine and Jira — incident, problem and change management, SLA governance, CMDB accuracy and knowledge-base ownership.
- Own infrastructure for SAP S/4HANA and SAP Business One — server and HANA database availability, performance tuning, integration support and direct escalation to SAP partners.
- Deliver the Power BI to SAP HANA reporting pipeline used by leadership for sales, inventory, finance and ageing analysis.
- Administer the Microsoft 365 tenant — identity and access management, conditional access, licensing, endpoint connectivity and enterprise mail flow — plus Docuware DMS and UAE e-invoicing platform integrations.
- Manage enterprise Wi-Fi, VoIP/PBX, CCTV and ELV systems across all sites, including design input on new branch fitouts.
- Drive multi-vendor and OEM relationships across ISPs, Cisco, Huawei, Aruba, Fortinet, Sophos, Dell, Microsoft and SAP — procurement, licensing renewals, upgrade programmes, migrations and P1 escalations.
- Maintain the documentation baseline: topology diagrams, asset inventory, configuration standards, DR runbooks and audit-ready operational records.